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Channel Description: Forums » Tag: ssl certificate - Recent Posts
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    Sorry the name/email is [email redacted] (the account im posting from now)

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    Thanks for posting the relevant details. Please be patient while waiting for Staff help.

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    No problem. Should I expect an email?

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    Yes, if you subscribe to this thread you will receive an email at the email address entered on your account page

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    Hi there,

    SSL needs to be set up at your hosting provider.

    When your domain was hosted with us, we issued a certificate via Let's Encrypt, but that certificate expired the moment you changed your domain's name servers from us to Bluehost.

    There is no way to transfer the SSL certificate we issued to Bluehost and there doesn't exist any credentials that I can give you in this regard. If you still want to use SSL on your domain for your Bluehost site you need to set it up with Bluehost directly.

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    I see ok thanks for your help. Is this the reason I am getting the error about not being able to install plugins? Correct me if I'm wrong but it sounds like this has more to do with encryption/personal security.

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    I'm afraid I have no idea why you're unable to install plugins.

    If you correctly installed the WordPress software at Bluehost and you have access to the WP-Admin dashboard you should be able to install plugins. If you're not able to, either your host is blocking it, or there's something wrong in the PHP files for your site.

    For help with that you'll need to ask in the self-hosted forums if Bluehost support is not able to help you. We can't help with self-hosted sites in this forum as those sites are not on our servers and we don't have any access to them.

    You can find the self-hosted forums here:

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    I will either receive complete security from, or discontinue using it to reach out. Let me know what to do.

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    Please read:

    If you do not find what you are referring to answered in those support docs then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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    When I send my website link via email it is saying unsecure connection when opened from the email to a web browser.

    After running my site through an SSL checker it is saying mismatched URL's are causing a problem as none of the common names in the certificate match the name that was entered. Just wondering what can be done?


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    Hi Scott
    I will see if the staff have an answer to this, if you haven't subscribed to this thread please do so in order to receive notification of their answers.


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    Hi Scott -

    What is the site URL?

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    Hey thanks for your reply, my website is -

    Thanks again

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    Thank you for sharing that information. The site is loading properly for me.

    If someone tries to access your site via http and not https the http version should automatically redirect to the https. You can test that out in your browser. handles all of this behind the scenes for you. There's no additional SSL needed with a hosted site.

    Which browser and version are you using? Is there a fire wall or browser extensions enabled? Does this happen on other networks or devices?

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    @lizkarkoski it was happening to me yesterday on firefox, edge, and chrome but is not happening today. Don't know what you did but it worked (at least for me)!


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    Hey Dave,

    I'm glad to hear things are working. I'll leave this thread open so you can come back here and reply again if it occurs again.

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    How can I get a private key for a SSL-certificate?

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    All WordPressdotcom sites are served over HTTPS, there is no need for a separate SSL certificate for your WordPressdotcom site. What is it you are trying to do?

    The site you've linked to is empty of content; is that the site you need help with?

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    I want get pfx from ssl. To do this I need a private key.

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  • 04/05/17--03:08: kokkieh on "SSL certificate"
  • Hi there,

    As @justjennifer said, all sites on are automatically served over https. We add an SSL certificate on your behalf. There is nothing else you need to do.

    If you want to add SSL to a site not on, you need to contact your hosting provider to find out what is needed to add it there. We cannot help with sites that are not on our servers.

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    So I've done a lot of research and I understand the basic differences between and, but nobody is comparing the business plan on to I've ran into several sites that say I cant install plugins like yoast on and others that make it look like the interface is extremely limiting and overall less pretty in comparison to I don't need to edit code...I'm just a therapist in private practice lol. But I would like access to yoast and lots of features so I don't find myself stuck down the road.....Who decided it was a good idea to have .com and .org??? couldn't you just host the .org stuff on the same site and be like 'hey, if you want this software on your host click here'.?

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    Who decided it was a good idea to have .com and .org?

    I have been here for 11 years and I'm not choosing to answer that question. Staff will do that and I tagged this thread with modlook for their response to it. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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    Also, does business come with an ssl certificate like squarespace does?

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    See here

    Yes to the ssl question.

    We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all plan features here Add a plan for each of your sites here:

    The Business upgrade includes:
    • Google analytics
    • Footer Credit Options
    • SEO Tools
    • The ability to install most plugins including woocommerce and the ability to install third party themes. Scroll down to Business Plan Upgrades

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here

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    Do I still get the ssl certificate if I am redirecting a domain I already own?

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    I'm sorry, I don't think I'm understanding the lingo. If I am bringing a domain with me and having it redirected to WordPress is it considered to be hosted by WordPress? Thereby having an ssl certificate applied to it?

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    @therapyjoe is a free, open source software project. You can install it at your own host (indeed, with a "click here" installation) and do your own plugins, themes, and maintenance. is managed service: we've installed it, set up the plugins that we think will help most, and maintain that installation for you. If you like analogies (I do!) it's like the difference between a recipe and a restaurant. And we just recently started allowing third party plugins (like outside ingredients?) on the business plan.

    If you are hosted here, we provide the SSL.

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    So I had a domain name and premium plugins. After following the directions to delete my account and page (I'm setting up a custom one on my own server) I'm unable to contact support through live chat and I'm now getting an invalid cert error.

    Your connection is not private
    Attackers might be trying to steal your information from (for example, passwords, messages, or credit cards). NET::ERR_CERT_AUTHORITY_INVALID

    I want all things related removed so I can move forward with my new website.

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    HI there,

    Our SSL certificate is removed the moment you cancel the mapping upgrade with us, but your browser doesn't know that.

    If a site has an SSL certificate, it places an instruction in your browser in what's called a HSTS header to always load the domain over https. That header in your browser is what's causing it to try and still load the domain over https, even though the domain no longer has an SSL certificate.

    That header cannot be removed manually like browser cookies can, but it should expire in a day or two at which point you'll be able to load the domain over an http connection. For now, if your browser has an option to add an exception for the domain, go ahead and do that. Otherwise you'll have to use a different browser for the next couple of days.

    Visitors to your site shouldn't see that warning, unless they recently visited your site while the SSL cert was still valid, in which case they'll also need to wait for the HSTS headers in their browsers to expire.