Hi,
The site you’re referring is not hosted on WordPress.com.
Your site is a self-hosted WordPress.org site.
Name Servers:
ns-1812.awsdns-34.co.uk
ns-391.awsdns-48.com
ns-1457.awsdns-54.org
ns-549.awsdns-04.net
This is a public forum which provides support only for the sites hosted on WordPress.com.
There's another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
https://wordpress.org/support/
You can find WordPress.org support documents here
https://codex.wordpress.org/Main_Page
And for app support please check https://apps.wordpress.org/support/
To learn about the difference between the WordPress.com and WordPress.org please refer this article:
https://en.support.wordpress.com/com-vs-org/
Thanks!!