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    I'm sorry, I don't think I'm understanding the lingo. If I am bringing a domain with me and having it redirected to WordPress is it considered to be hosted by WordPress? Thereby having an ssl certificate applied to it?

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    @therapyjoe is a free, open source software project. You can install it at your own host (indeed, with a "click here" installation) and do your own plugins, themes, and maintenance. is managed service: we've installed it, set up the plugins that we think will help most, and maintain that installation for you. If you like analogies (I do!) it's like the difference between a recipe and a restaurant. And we just recently started allowing third party plugins (like outside ingredients?) on the business plan.

    If you are hosted here, we provide the SSL.

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    So I had a domain name and premium plugins. After following the directions to delete my account and page (I'm setting up a custom one on my own server) I'm unable to contact support through live chat and I'm now getting an invalid cert error.

    Your connection is not private
    Attackers might be trying to steal your information from (for example, passwords, messages, or credit cards). NET::ERR_CERT_AUTHORITY_INVALID

    I want all things related removed so I can move forward with my new website.

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    HI there,

    Our SSL certificate is removed the moment you cancel the mapping upgrade with us, but your browser doesn't know that.

    If a site has an SSL certificate, it places an instruction in your browser in what's called a HSTS header to always load the domain over https. That header in your browser is what's causing it to try and still load the domain over https, even though the domain no longer has an SSL certificate.

    That header cannot be removed manually like browser cookies can, but it should expire in a day or two at which point you'll be able to load the domain over an http connection. For now, if your browser has an option to add an exception for the domain, go ahead and do that. Otherwise you'll have to use a different browser for the next couple of days.

    Visitors to your site shouldn't see that warning, unless they recently visited your site while the SSL cert was still valid, in which case they'll also need to wait for the HSTS headers in their browsers to expire.

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    Does use multidomain SSL ? Beucase I see that our certificate used on several other domains.

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    The site you’re referring is not hosted on

    Your site is a self-hosted site.

    Name Servers:

    This is a public forum which provides support only for the sites hosted on

    There's another support forum for self-hosted site, you can navigate to forum using this link:

    You can find support documents here

    And for app support please check

    To learn about the difference between the and please refer this article:


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    The site was referring to is on business plan. It is not self-hosted.

    Please check the SSL Certificate on

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    is on business plan

    Hi there, just letting you know that as a business plan user, you are eligible for direct support from Staff by live chat and email when you post from the account that purchased the upgrade plan to the contact form at

    Regardless, I've gone ahead and tagged this thread for Staff attention. Thanks for your patience while they get back to you.

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    Hi there,

    I see you've already been helped with this via live chat, but the answer is yes, we do use multi-domain certificates.

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    Yes, thank you! I'll continue the chat with further questions.

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    Hi all,

    I'm currently transitioning from a self managed and hosted site to a new managed platform and am really liking just about everything WordPress has to offer. My only gripe is with SSL certificates... I understand that WP sites are secured with Let's Encrypt by default, but this isn't satisfactory for my organisation.

    Our current site uses a COMODO RSA Extended Validation certificate and I want to use this on my WordPress site. I've done some Googling and seen the articles about plugins like Really Simple SSL, etc., and adding my current domain to WP and altering the .htaccess file via FTP, but I can't test if this will work for sure until paying for a yearly plan - but I'm not interested in investing in WP unless I can add my own certificate.

    Can anybody help with this or confirm the plugins like Really Simple SSL and/or .htaccess modification will allow me to install my own certificate?

    I am aware of the .com vs .org discussion/question; we need the features of .com, with our own SSL cert.

    Thank you

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    All sites on have default hosting and SSL Certifications taken care for you. You cannot change, or modify that with, or edit any files. You can only do that on self-hosted sites.

    There isn’t any plugins that will allow you to do this on, and you’d have to be on the Business plan, and you would possibly mess up your site if there is a plugin that lets you do that which isn’t recommended. Let me know if you have any further questions.

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    The request you are making might be possible under the business plan. I have added modlook tag to this thread for a confirmed reply from the support staff.

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    Hi there,

    It's not possible to use another SSL certificate on even if you upgrade to the Business plan.

    If you want to use your own certificate you can use another managed hosting provider like Pressable:

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  • 09/04/15--19:16: Bad certificate
  • When pulling up the URL to my URL, it says the WordPress certificate is not valid and unsafe. I use the domain hosting via WP and need to know how this can be fixed. If others are getting the same message when trying to access my website, then this is a huge problem.


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    A secure connection cannot be established because this site uses an unsupported protocol.


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    I’m trying to move my hosting over to Bluehost and was told to contact WordPress to get my CSR and CRT and SSL certificate. I believe I need to input this info to be able to use plugins, which currently aren’t able to be downloaded (I currently get an an error: “Could not create directory. […]


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  • 03/06/17--12:23: Your post about security
  • I will either receive complete security from, or discontinue using it to reach out. Let me know what to do.


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  • 03/16/17--05:07: SSL Certificate Error
  • Hey, When I send my website link via email it is saying unsecure connection when opened from the email to a web browser. After running my site through an SSL checker it is saying mismatched URL’s are causing a problem as none of the common names in the certificate match the name that was entered. […]


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